At Savoya, the human touch is critically important to our ability to provide exceptional client care. 24/7/365, we always have people standing by to provide assistance to both our clients and our drivers. Based at our secure Client Care Command Center facility in Dallas, TX, we leverage a robust, highly automated technology platform that frees up our support team to focus on delivering the world-class personalized service that sets Savoya apart.
GUIDED BY PRINCIPLE. GRATEFUL TO SERVE. RESTLESS IN THE PURSUIT OF EXCELLENCE.
At Savoya, legendary service has been our calling card for 20 years–in part because, unlike so many companies out there, we’ve defined exactly what client service means to us.
REDUNDANT & INTELLIGENT OVERSIGHT
Leveraging the integration of technology and human expertise, Savoya ensures both accuracy and consistency of management across all trips, regardless of driver or market.
DESIGNATED CLIENT CARE TEAMS
Savoya’s designated client care team structure plays a key role in facilitating the legendary service and attention for which Savoya has long been known. Each corporate client is supported by a designated team, that becomes their one-stop-shop for personalized and consultative assistance.
PERSONALIZED & CONSULTATIVE SUPPORT
A personalized and consultative approach is a key component of Savoya’s concierge-style service—one that we look for in all our people and train for once they join us. And it’s as much an expectation when things go wrong as it is when they go right.
ROUND-THE-CLOCK LIVE SUPPORT
Multichannel support including phone, email and webchat.
20 years of experience in client care and travel logistics.
We've had Savoya help us in a pinch more times than I'd like to admit. Everyone I have worked with has been excellent–especially when weather changes our travel plans last minute.
- Fortune 500 Executive Assistant
Since starting with Savoya, we haven’t had a single complaint from our executive suite.
- Fortune 50 Company