Health and Safety Protocols for Passengers and Drivers

May 11, 2020

Savoya is proudly taking exhaustive measures to protect passengers and drivers as shelter orders lift and travel resumes. The below protocols are based on sanitization best-practices, recommendations from the WHO and CDC, and specific expectations from customers that have re-initiated their 2020 travel programs.


Trip Routines

  • After consulting with legal and medical professionals—as well as with a large number of our customers and driver partners—Savoya has mandated that a protective face mask must be worn by both driver and passenger on every Savoya trip, from initial contact to trip completion.
  • Before every trip, drivers should sanitize all passenger areas and frequently touched objects in their vehicles using a reputable brand of household cleaning spray or wipe.
  • Both drivers and passengers should wash hands often with soap and water when traveling.
  • Both drivers and passengers should perform a daily temperature check and forego traveling or working if feeling at all unwell.
  • Drivers and passengers should avoid physical contact, such as handshakes, and maintain six feet of distance when possible.
  • Drivers should always have an alcohol-based hand sanitizer with at least 60% alcohol readily available for passengers to use.
  • Drivers should avoid using the recirculated air option for the car’s ventilation during passenger transport; they should instead use the car’s vents to bring in fresh outside air.
  • Passengers will have the option to choose contactless service by opting to load and unload their own luggage; if the passenger opts for the driver to handle their belongings, the driver should offer to sanitize baggage/luggage handles at drop-off.

Driver & Passenger Pre-Trip Checklist

  • Driver/passenger does not have COVID-19, is not currently awaiting a result for a COVID-19 test and does not suspect that they may have COVID-19.
  • Driver/passenger is not experiencing symptoms commonly associated with COVID-19, such as a fever, cough, or shortness of breath.
  • Driver/passenger has not been in close contact with someone known or suspected to have COVID-19 within the past 14 days.
  • If driver/passenger has recovered from COVID-19, the following criteria must be met: At least 72 hours have passed since resolution of fever without the use of fever-reducing medications and improvement in respiratory symptoms; and at least 10 days have passed since symptoms first appeared.

Driver Vehicle Cleaning Protocols

  • Wearing PPE, drivers should perform a full vehicle cleaning daily.
  • Drivers should thoroughly wash all doors and door handles with soap, water and a sponge, paying special attention to areas where someone would place their hand when opening or closing the door.
  • Drivers should thoroughly vacuum all carpeted areas.
  • Drivers should wash all exterior and interior hard surfaces with soap, water and a sponge, paying special attention to frequently-touched areas such as the steering wheel, dashboard, glove box, instrument panel, A/C vents and controls, door-mounted controls, and so on.
  • Immediately after cleaning and drying all areas of the vehicle, a disinfecting process should immediately follow.
  • Drivers should liberally spray the interior of the vehicle with spray disinfectant.
  • Drivers should be sure to use spray disinfectant thoroughly in vents and ducts.
  • Drivers should treat frequently touched areas thoroughly with disinfectant wipes.



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