Savoya is proudly taking exhaustive measures to protect passengers and drivers as shelter orders lift and travel resumes. The below protocols are based on sanitization best-practices, recommendations from the WHO and CDC, and specific expectations from customers that have re-initiated their 2020 travel programs.
- After consulting with legal and medical professionals—as well as with a large number of our customers and driver partners—Savoya has mandated that a protective face mask must be worn by both driver and passenger on every Savoya trip, from initial contact to trip completion.
- Before every trip, drivers should sanitize all passenger areas and frequently touched objects in their vehicles using a reputable brand of household cleaning spray or wipe.
- Both drivers and passengers should wash hands often with soap and water when traveling.
- Both drivers and passengers should perform a daily temperature check and forego traveling or working if feeling at all unwell.
- Drivers and passengers should avoid physical contact, such as handshakes, and maintain six feet of distance when possible.
- Drivers should always have an alcohol-based hand sanitizer with at least 60% alcohol readily available for passengers to use.
- Drivers should avoid using the recirculated air option for the car’s ventilation during passenger transport; they should instead use the car’s vents to bring in fresh outside air.
- Passengers will have the option to choose contactless service by opting to load and unload their own luggage; if the passenger opts for the driver to handle their belongings, the driver should offer to sanitize baggage/luggage handles at drop-off.
Driver & Passenger Pre-Trip Checklist
- Driver/passenger does not have COVID-19, is not currently awaiting a result for a COVID-19 test and does not suspect that they may have COVID-19.
- Driver/passenger is not experiencing symptoms commonly associated with COVID-19, such as a fever, cough, or shortness of breath.
- Driver/passenger has not been in close contact with someone known or suspected to have COVID-19 within the past 14 days.
- If driver/passenger has recovered from COVID-19, the following criteria must be met: At least 72 hours have passed since resolution of fever without the use of fever-reducing medications and improvement in respiratory symptoms; and at least 10 days have passed since symptoms first appeared.
Driver Vehicle Cleaning Protocols
- Wearing PPE, drivers should perform a full vehicle cleaning daily.
- Drivers should thoroughly wash all doors and door handles with soap, water and a sponge, paying special attention to areas where someone would place their hand when opening or closing the door.
- Drivers should thoroughly vacuum all carpeted areas.
- Drivers should wash all exterior and interior hard surfaces with soap, water and a sponge, paying special attention to frequently-touched areas such as the steering wheel, dashboard, glove box, instrument panel, A/C vents and controls, door-mounted controls, and so on.
- Immediately after cleaning and drying all areas of the vehicle, a disinfecting process should immediately follow.
- Drivers should liberally spray the interior of the vehicle with spray disinfectant.
- Drivers should be sure to use spray disinfectant thoroughly in vents and ducts.
- Drivers should treat frequently touched areas thoroughly with disinfectant wipes.