Concierge-Style Service

Client Care Command Center

At Savoya, legendary service has been our calling card for 20 years–in part because, unlike so many companies out there, we’ve defined exactly what client service means to us. That clear vision allows us to set expectations—and execute intentionally—against them.

The travelers we work with are different than most. When plans change, they have to be able to turn on a dime. When even a small miss can have a significant domino effect on a tightly choreographed schedule, communication and responsiveness become critical. This impact is amplified when a host of stakeholders must also be kept aware of any changes that occur.

Our service is specifically designed to meet the needs of this unique group.

Our brand of service rests on four pillars that enable the personalized, consultative and concierge-style service for which we’re known:

 

RELIABILITY

Redundant, intelligent systems and direct relationships with drivers ensure consistent delivery against clear service and safety standards—on every trip, in every market—and defined recovery procedures for when things don’t go as planned.

COMMUNICATION & VISIBILITY

Access to critical real-time information—through both live response and automated tools—gives travelers and their teams greater control of their movements in the moment.

EASE OF USE

An effortlessness that reflects not only convenience, but also a deep and thoughtful understanding of travelers’ and their teams’ needs.

PERSONAL EXPERIENCE

Creating an inspiring experience by investing in people and processes that go beyond immaculate vehicles and well-mannered drivers.

A personalized and consultative approach is a key component of Savoya’s concierge-style service—one that we look for in all our people and train for once they join us. It’s anchored in the service-mindedness on which our company and culture were founded. And it’s as much an expectation when things go wrong as it is when they go right. We aim for all our interactions, be they with clients, vendors, partners, or each other, to reflect this distinctive level of service.

 

Savoya has been the most seamless and consistent service we have used - EVER!

I appreciate the ability to email a team that can respond quickly 24/7 with new reservations, changes or questions. I can forward a flight reservation or event itinerary with minimal direction and transportation can be booked quickly.

They are not only reliable, they are honest. The cars are clean and upgraded. They are professional and make our clients feel important.

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Learn more about these four pillars and what they mean for our travelers.

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