Privacy

General

When you communicate with Savoya, we collect information about you to help us provide and improve our services, websites, mobile application, features and content, and to administer our relationship with you (together, the “Service”). In this Privacy Policy, we describe the sources and types of information we collect, how we use it, when it may be shared with others, and how we reasonably attempt to safeguard its confidentiality and security. This Privacy Policy represents our policies and intended business practices; it is not a contract and does not create any legal rights or obligations.

What we Collect and How We Collect It

When you interact with Savoya directly or through our company websites at savoya.com and core.savoya.net (our “Sites”), our mobile applications (“Apps”), social networking services, promotional activities, or otherwise communicate with us or certain third parties, we may receive information about you. We collect and maintain information about you and your travel companions when you book travel, make purchases, participate in sweepstakes or promotions, or interact with our Sites or Apps. Terms and conditions for those users that log into Savoya Sites or Apps and that book travel and make purchases with Savoya may be found via our terms and conditions link on your emailed confirmation or via the web here.

Personally Identifiable Information

Some of the information we collect on our Sites, Apps, through social networking services, and in promotional activities can be used to contact or identify you or otherwise consists of personally identifiable information (“Personal Information”).  The Personal Information we may receive includes, but is not limited to:

  • Name, physical addresses, e-mail addresses, and telephone numbers;
  • Credit card numbers, and associated billing information (credit cards are processed and stored via third party Level 1 PCI-compliant processor);
  • Travel-related information such as itineraries, address book locations, travel companions, handler contacts, and preferences;
  • Transactional data, online activity data, and location data
  • Corporate-contract, employer, or other affiliation (such as employer name, title, and contract information);
  • Other personal information you may voluntarily provide to customer-service representatives or via your participation in surveys, advisory boards, focus groups, and promotions.

We also receive information from you that is not itself Personal Information (“Non-Identifying Information”), such as information about your browser and IP address. Certain Non-Identifying Information will be considered a part of your Personal Information if it is combined with other identifiers in a way that identifies you (e.g., combining your zip code with your street address). For the avoidance of doubt, the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information.

User provided data will be stored and accessible if you create a Savoya account, if you sign into your Savoya account through the Sites or Apps or use Savoya’s services.

Passive Data Collection

When you visit the Sites, whether as a registered user or an unregistered browser (either of these, a “Savoya User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This log data includes, but is not limited to, information such as your computer’s Internet Protocol (IP) address, browser type or the website from which you are visiting, pages of our Sites that you visit, time spent on those pages, information you search for, access times and dates, and other statistics. We may use this information to monitor and analyze use of the Sites and the Service, increase the Sites’ functionality, security, and user-friendliness, and better tailor the Sites to our visitors’ needs. For example, some of this information may be collected so that when you visit the Sites again, it will recognize you, and serve Savoya information appropriate to you and your interests. We also use this information to verify that visitors to the Sites meet the criteria required to process their requests.

The Apps may collect certain information from you automatically to improve your experience and maximize functionality. This information may include but is not limited to your domain name, what App features you use, transaction history and details, amount of time you use the App, your device identification, data concerning your operating system and/or browser, and App links you click.

Cookies

Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use persistent cookies to save your registration ID and login password for future logins to the Sites. We also utilize session ID cookies to enable certain features of the Sites, to better understand how you interact with the Sites, and to monitor aggregate usage by visitors and web traffic routing on the Sites.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. However, if you do not accept cookies, you may not be able to use all portions of the Sites or all functionality of the Service.

Changing or Deleting Your Personal Information

Travel Coordinators may review, update, correct, or delete select Personal Information in their Savoya profile and the Savoya profiles of those travelers that they manage by logging into their Savoya account. Additional assistance is available via direct contact with the Savoya team.

App Notifications

When opening the Apps for the first time, a pop-up window will give you the option to receive push notifications from Savoya.  You will have the option to enable or disable these notifications through the App Settings menu. You can also enable text message notifications through your Savoya account or when creating bookings with the Savoya team. Please consult your mobile carrier plan as standard text messaging and data rates will apply.

How Your Information Is Used

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) to provide the Service, complete your transactions, administer your inquiries, and to contact you with Savoya phone calls, e-mails, updates, promotional materials, and other information that may be of interest to you.

We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other users to analyze how our Sites and Service are used in order to provide you with a better experience. We may also use it combined, but not aggregated, to serve you specifically.

How Your Information is Shared

We may employ third party companies and individuals to provide or assist in providing the services or products you request, perform Site-related services (e.g., maintenance services, web analytics, and database management), or for other businesses purposes. These third parties have access to your Personal Information only as necessary to perform these tasks and are contractually obligated not to disclose or use it for any other purpose. We may also disclose Personal Information concerning your travel to third parties, such as employers, who have arranged for discounts or purchased travel or other services on your behalf.

We may share aggregated information such as demographic information, domain names, other site traffic information, etc., with third parties for industry analysis, demographic profiling, and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

Registered Users

When you register through the Sites and interact with the Sites or Apps, Savoya personnel will see the Personal Information you provide.

Social Networking

When you connect with Savoya through a forum, chat room, or other social networking service (including, without limitation, Twitter, Facebook, or Instagram), any Personal Information you share may be visible to other users and can be read, collected, or used by them or us. You are responsible for the information you choose to submit in these instances and are encouraged to read the privacy policies or statements of these social networking sites.

Compliance with Laws and Law Enforcement

Savoya complies with all local, national, and international laws and regulations.
As required by law, we will disclose your Personal Information to government authorities or private parties pursuant to subpoenas or other legal process. We may also use or disclose your Personal Information as permitted by law to protect the property and rights of Savoya, our customers, our Sites and Site users, for fraud detection or prevention, for the prevention, detection, apprehension or prosecution of criminal acts, or when we, in our sole discretion, believe that disclosure is in the interest of travel security or otherwise necessary or advisable.

Business Transfers

In the event Savoya is part of a business transaction with another company, such as a merger, corporate reorganization, acquisition, the sale of all or a portion of our assets, or in the event of bankruptcy, information that we have collected from or about you or your devices may be disclosed to such other entity as part of the due diligence or business integration process and may be included in any related transfer of assets.

How Your Information Is Protected

Security and International Transfer

Safeguarding your information is important to Savoya. We employ physical, procedural, and technological measures to protect your information from unauthorized access. This includes utilizing Secure Sockets Layer (SSL) encryption software and storing your information behind a firewall designed to block access from outside our network. While Savoya reasonably attempts to safeguard and prevent unauthorized access to your private information including, without limitation, your Personal Information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL SAVOYA OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER SAVOYA WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via e-mail or conspicuous posting on the Sites within a commercially reasonable time and without unreasonable delay, subject to (i) the legitimate needs of law enforcement; or (ii) any measures necessary to determine the scope of the breach and restore the integrity of the data system.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Savoya transfers Personal Information to the United States and processes it there. By using or accessing our Service, Sites or Apps or submitting Personal Information to us, you consent to this Privacy Policy and to such transfer, processing, storage, and access of your Personal Information.

Phishing

Identity theft and the practice currently known as “phishing” are of great concern to Savoya. Accordingly, safeguarding information to help protect you from identity theft is a priority. We do not and will not, at any time, request your credit card information, your account ID, or your login password in an unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

Links to Other Sites

Our Sites and Apps contain links to other websites. If you click on a third-party link, you will be directed to that third party’s website. Our provision of such third-party links or advertisements is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over these third-party websites. Other websites follow different rules regarding the use and disclosure of the personal information you submit to them, and we encourage you to read the privacy policies of the other websites you visit. We are not responsible for the content, accuracy, or opinions expressed on any third party website or for the privacy practices or security standards used by third parties on their respective websites.

California Rights Policy

California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates for those entities’ direct marketing purposes. To make such a request, please send an email to inquire@savoya.com. If you want to request a notice or have any questions about our privacy practices, please contact us.

Right to Opt Out

When you register with us, or if you provide additional Personal Information through our Service, Sites or Apps, we provide you with the right to “opt out” of receiving future communications from us for direct marketing purposes by indicating that you decline such communications.

If you’ve subscribed to receive emails and later change your mind, you may withdraw your consent simply by clicking the link to “unsubscribe.” You may choose to have your name taken off of our email list after you have registered or provided additional information by emailing us.

If you opt-out of receiving marketing information from us, we may still contact you concerning the Services, your specific transactions, and your communications with us.

Our Policy Toward Children

Savoya services are available to travelers aged 21 and over. Minors must be accompanied by an adult. Our Service, Sites and App are not directed to children under 21. We will not knowingly collect personally identifiable information from children under the age of 13 without prior consent from a parent or guardian. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact Savoya and we will delete such information from our files.

Your Acceptance of this Policy

By using or accessing our Service, Sites or Apps, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Service, Sites or Apps.

We reserve the right, at our sole discretion, to update, amend and/or change this Privacy Policy without prior notice and at any time. Updates to this Privacy Policy will be posted here. You are encouraged to revisit this Privacy Policy from time to time in order to review any changes that have been made. Your continued use of the Service, Sites or Apps following the posting of any such changes shall automatically be deemed your acceptance of all changes.

Contact Us

If you have any questions about this Privacy Policy, please do not hesitate to contact us at inquire@savoya.com.

© 2017 Savoya. All Rights Reserved.

Last modified July 28, 2017