Dallas, TX – July 11, 2017 – Savoya, the secure, end-to-end ground solution trusted by the world’s most discerning travelers and their teams, today announced enhancements to its enterprise-class infrastructure and service delivery model to ensure a safer and more seamless experience for those moving through a world plagued by business travel anxiety.
With geopolitical uncertainty, violent crime and terrorism weighing on travelers’ minds, people often lose sight of the fact that the most vulnerable part of any travel plan is time spent in the car. For better or worse, the person with the most influence over traveler safety is the last one most people consider – their driver. Savoya, whose robust client roster includes 31 of the Fortune 100 chief executives, as well as more than 8,000 travel coordinators and 400 corporate flight departments, has turned this vulnerability into a distinct advantage.
“Savoya’s reputation has been built upon our commitment to personalized client care and attention, prompt service and flawless execution,” said Savoya Founder & CEO Robert Dobrient. “Technology continues to transform service expectations, and personal security has become an immediate priority. As a result, we have doubled down on our commitment to safety and service through an enhanced client experience that is smart, easy to use and provides access to more than 2,600 certified drivers in 300 markets across six continents.”
Savoya delivers enterprise-class visibility into travelers’ ground movements through a suite of highly responsive, proprietary tools including GPS-based location verification and real-time notifications delivered via the client’s preferred channel – text, email or flight deck data link. In addition, Savoya’s designated team support structure allows for proactive mission oversight and problem-solving based on a deep knowledge of client needs, the travel landscape and secure logistics expertise.
Clients also receive advance driver and vehicle details with make, model and plate number, as well as self-service tools for travel coordinators including a concierge-style online booking tool and web dashboard. Integrated flight tracking and threat and disturbance monitoring allow for constant watch over planned itineraries. This monitoring includes scrubbing more than 500 million tweets in more than 100 languages every day to keep travelers safe.
“Savoya’s advantage lies in the marriage of three key components – our rigorously vetted and highly-trained local drivers, our technology infrastructure, and our around-the-clock Client Care Command Center,” said Meagan Gleason, Executive Vice President of Process Improvement. “Our solutions are comprehensive and customizable and maintain the strictest standards for safety and service which our operation is designed to continually and proactively test.”
“Many of our clients consider Savoya a duty of care solution, thanks to safety practices designed by top-tier military, law enforcement and intelligence community professionals, as well as the visibility our technology gives us,” said Dobrient. “Savoya’s clients can rest assured that their drivers have been rigorously vetted and trained, and equipped with better tools, intelligence and behind-the-scenes support than any other driver on the road.”
Travel across the world continues to change dramatically. Having completed more than one million missions over the past two decades, Savoya understands the ongoing commitment required to evolve and refine its capabilities to ensure the safest and most sophisticated ground travel experience in the industry. Savoya’s unique combination of high-touch service and industry-leading safety features ensures delivery of an experience that is as simple and hassle-free for travel coordinators as it is for travelers.
“When you work with Savoya, you get more than a car and driver. We aim to be a trusted partner to our clients as the authority on ground transportation safety and service,” said Dobrient.
Savoya is the secure end-to-end ground solution trusted by the world’s most discerning travelers and their teams. With its 24×7 Client Care Command Center, industry-leading safety protocols and proactive service model, Savoya delivers smart, secure and sophisticated service with more than 2,600 safety and service certified drivers around the globe. A wholly owned subsidiary of Travel Research Advisors, Savoya is headquartered in Dallas, TX. For more information, visit savoya.com.
McKenna Michel / Allison Burum